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Alternative Fiber Landing Sites
With environmental approvals and permitting lead times exceeding 18 months to land fiber cable into Florida, why not consider landing your cable in Freeport in The Bahamas. Ride the Caribbean Crossings fiberoptic express cable into the US!
Technical Support
Caribbean Crossings, through its Service Level Agreement ("SLA") provides Customers with some of the highest telecommunications performance standards available in the Caribbean. Our Tier I, II and III Support teams provide Customer Care 24 X 7.
- Tier I Team: Support Desk that fields initial Customer inquiries, issues trouble ticket, resolves Customer's issue or escalates to Tier II team.
- Tier II Team: Qualified Technicians investigate and troubleshoot Customer issues, and where required, escalate matter to appropriate Tier III Senior Staff.
- Tier III Team: Senior Telecom and IT Engineering and Management Team address and expediently resolve Customer issues as required by Tier II Team.
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